We are in the process of renting a student property and CJ Hole representative Frankie Bath (our estate agent) has been particularly helpful in explaining the details to us and the process of renting (as it's our first time). She's been very friendly and polite and exceptionally helpful. However, at the beginning of our enquiries into the student house we were disappointed by the level of service we had on the phone - unlike Frankie, the full details of the terms of rental were not fully disclosed (something that should be essential for first time renters/buyers - especially students) and when questioning the terms (to be specific the joint and severally liable tenancy contract) the person on the phone was very rude and defensive and threatened us with terminating going ahead with the agreement. It doesn't need to be said we were within our rights to question the term and for our guarantors to be concerned at the lack of transparency and communication from CJ Hole. However, since the initial hiccup we have been more than impressed with CJ Hole and Frankie. Perhaps just worth noting that students are still customers of your agency and should be treated with the same level of respect as other customers (especially as we all pay the same agency fees).
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94 Gloucester Road, Bishopston, BS7 8BN, UK, BS7
With 15 years' experience across sales and lettings, CJ Hole Bishopston are proud to support buyers, sellers, landlords and tenants alike in and around Bristol with their every property need. Operating from our flagship office on Gloucester Road, CJ Hole Bishopston have been selling, letting and managing homes in Bristol for many generations, incorporating traditional values with cutting edge modern technology. With expertise spanning every element of estate agency, CJ Hole Bishopston are able to provide a comprehensive residential sales, lettings & property management service, along with land & new homes, project portfolio management and serviced accommodation. Franchise owner and life-long Bristolian Chris Hill is a Member of the National Association of Estate Agents (MNAEA) and the Association of Residential Lettings Agents (ARLA), and runs a total of six offices in the Bristol area. Along with his dedicated team he prides himself on delivering the very highest standards of customer care at all times. Whether you're looking for your next property purchase, seeking the perfect rental home, or need a dedicated property management service, the team at CJ Hole Bishopston have the expertise to support you every step of the process so please do get in touch with the office.
Area Lettings Director
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