Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Absolutely appalling service. They treat themselves as the customer. Ask you to create a separate account with people you don't know because they "can't be bothered to accept payment from multiple accounts" for a shared contract. Allow you to move into a house which is absolutely filthy. Will never use again.

Terrible customer service. Avoid CJ Hole or at least this one is specific if you can.

Very unprofessional. I don't recommend it.

Worst customer experience ever. It has a reputation around Bristol, but in matter of customer support, it should receive less than one star. After many issues within the property, every time we had to contact the landlord, a property that was miss soled to us, as managed by CJ Hole. They jump in so fast to put you to sign the contract. After you sign the contract, they will be all gone, not only they do not manage properties, they DON'T CARE about you. They are so “busy” they forget to cancel the standing order that was supposed to be cancelled after my last payment. Incurred £20 for nonpayment, and affects my credit score.

Terrible experience dealing with this agency, specially Frankie Bath.

We have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.

We have been seriously disappointed in CJ Hole on 2 previous occassions and we now out of principle refuse to deal with them ever again- this is really upsetting when they do have a lot of decent properties and we now want to buy somewhere not rent. Our first experience with CJ Hole was to rent a student house; the whole experience was highly bureaucratic and pointless. For instance, they asked us to attend the estate agent with all our housemates and their parents (at least 12 people in total!) at the same time for a 5 minute guarantor meeting- why this had to be done in this manner I will never understand. Also the agency fees here are excessive. Our second experience was our first rental after university when we viewed a 3-bed property and were told that we were allowed to have 4 people living there. Therefore we went ahead and paid all the agency fees to secure the property. However when we went to sign contracts we were told that we were NOT allowed 4 people due to extra 'wear and tear'! The agent who showed us around the property clearly just said anything to get the sale. Shocking. Ultimately, we lost out on a lot of money due to a catch in the contracts whereby if we backed out then they didnt have to reimburse us. This being said- even though they were aware of this mishap they refused to back out because they knew we would have to and ultimately then they could keep our money. This was all left to the week before the moving in date. a win win for them.