This marks my second review for Northwood, prompted by the conclusion of my tenancy. After residing in a Northwood-managed apartment for 1.5 years, I'd like to express my heartfelt appreciation to the entire Northwood team, with special recognition for Latha, Seb, and Alan. One of the standout features of my time with Northwood was the user-friendly maintenance reporting tool they provided. It made it easy to request assistance when needed. Furthermore, the Northwood team was consistently responsive to my requests and incredibly accommodating when it came to scheduling regular inspections and viewings. As a tenant preparing to move out, I initially had concerns about the possibility of unfair deductions from my deposit or the imposition of excessive cleaning fees, issues I had frequently heard about from others. However, when I received the move-out report, I was pleased to find that their comments were fair to both the landlord and tenant. When I received the final bills, I was pleasantly surprised to find them undeniably reasonable. Moreover, the deposit refund was promptly processed within a mere fortnight. I believe their effective communication and strong relationship with the landlord greatly contributed to this seamless process. Their efficiency didn't stop there; they also promptly updated my final meter reading with utility suppliers, enabling swift payment on my part. While I understand that such efforts are not obligatory, it's the dedication and commitment of the Northwood team to ensuring a smooth transition at the end of a tenancy that truly sets them apart. I am delighted to have had Northwood as my letting agent, as they have provided me with an outstanding rental experience. If you are seeking a responsive and efficient letting agency for renting an apartment, Northwood is undoubtedly an excellent choice. Their exceptional service and commitment to tenant satisfaction have made all the difference.