During my tenancy agreement, i had a couple of issues which Northwood tried to solve (one issue took a long time to fix). Two of the wall electric heaters didn't work, so Northwood replaced them with new ones with a week. I also had issues with the toilet light, which took more than a month for them to get it fixed. One thing I don't like is that they raised their prices from last year. New contract fees, and admission fees, etc all cost more now! They also raised the price of the flat I used to occupy. in addition, you pay a couple of hidden fees, like check out fees, paying to get your flat professionally cleaned by the end of tendency agreement, etc.