Hi Azara, hope you are aware that this review is derogatory and incorrect. We would like to address several inaccuracies in your review: • Property Condition: The property underwent a professional cleaning prior to your move-in. No issues were raised at the time of your inspection. However, we subsequently observed deterioration in the property condition, particularly in your room, which we attribute to the presence of your pet. • Pet Concerns: You informed us that your pet would only be staying for a short period. Unfortunately, the presence of the pet resulted in significant damage to the carpets, necessitating replacement. We also incurred expenses to address the odour of pet faeces. • End of Tenancy Cleaning: As per your tenancy agreement, you are responsible for returning the property in a clean and tenantable condition on the agreed-upon end date. • Garden Maintenance: The garden maintenance contractor is an independent company that we utilize. Their contact information was provided to you well in advance of your tenancy end date to facilitate direct arrangements for the required work. • Deposit Resolution: Regarding the Deposit Protection Service (DPS) adjudication, it is inaccurate to state that the adjudicator awarded the deposit in your favor. The adjudicator sided with us on all but one point. We hope that your future landlords and letting agents have a more positive experience in their interactions with you.