Almost 2 years with this letting agency- my property manager is not very attentive. Their maintenance team can be unprofessional. (Once attended, and left lights on the property all day) Would not recommend to anyone - there are far better letting agents in Birmingham (my experience in the past). My intercom has never worked, fridge issues/delivery is now taking more than 2 weeks to be replaced, lift in my bldg always breaks down. I’m now liaising directly with the Landlord, doing things that should’ve been their job to liaise. Considering how much I’m paying for the property, it’s badly managed. I’ve changed property manager now - which she’s more prompt in response. Wish I never entered a contract with them. Planning to relocate in the next few months out of UK, otherwise I would’ve moved out long time ago.