Worst estate agent we have ever dealt with. Extremely unprofessional and lacking any duty of care towards tenants. Communication has been consistently poor, with delays in responding to emails and requests. Due to these issues, we decided to move out. However, the agency has since provided what we believe to be inaccurate and misleading information to the referencing company. Our bedroom has suffered from mould since the day we moved in over 18 months ago. Despite reporting the issue on numerous occasions, it was never resolved. Instead, we were repeatedly told that the matter was being chased with the property manager, but no effective action was ever taken. During the bank holiday, we were locked out of our bedroom and made every reasonable effort to contact the agency before instructing an independent contractor to assist. Despite our tenancy agreement stating that such costs would be reimbursed in these circumstances, the agency is now refusing to refund us. We have requested copies of correspondence sent to the landlord regarding these issues, but these have not been provided. Based on our experience, we would not recommend this agency to anyone.