Appalling experience with John Shepherd. After 6 years of loyalty, they have committed gross professional negligence by authorized an early tenant move-out without my consent, breaking a fixed-term contract. Most alarmingly, they have taken unauthorized deductions from my rent account (increasing fees by 2% without a signed agreement). They are also currently ignoring a formal complaint. Absolute lack of integrity and professional standards. Avoid at all costs. UPDATE (March 4th): In response to the agency's comment below: I have already escalated this directly to your CEO and Property Management Director. As your agency has admitted professional negligence and performed unauthorized deductions from my client account, I have set a final deadline of 12:00 PM tomorrow for a written settlement. If this is not met, I will be proceeding with formal filings to The Property Ombudsman and Propertymark. I am awaiting a professional resolution, not a generic redirect.