I was disappointed with the moving-in experience, as the checks and preparations prior to the start of the tenancy were not comprehensive. On 31 January, the apartment fob provided did not work, and no parking remote was given to me. I therefore had to travel to the office to collect a replacement fob, which cost me a lot in bus fares. I was advised to wait until Monday, 1 February, to receive the parking remote. On that day, I travelled to and from the office twice to test the remotes, and I needed to pay for bus fare as well. Despite changing two remotes, neither functioned correctly, and I was still unable to access the parking space and had to park outside. Someone opened the parking gate for me but the remote issue has not been resolved after three weeks - I cannot use my car if I parked in the parking area, but if I parked outside the parking fee is increasing as going forward, and no guarantee I get from agent the parking money can be claimed… I sent email and call them many times but the feedback is not prompt and not helpful. All these not well organized things and slow reply to my emails make the experience really struggling.