A tenants perspective - from a year at a flat in Harborne, Birmingham. Slow to reply to emails. Passive aggressive during correspondence. Unhelpful and frequently 'out of office'. Aloof and will not chase matters with the landlord. Appalling lack of courtesy in providing updates. When trying to book viewings post-covid we had frankly disgraceful service, outright rude staff operating the phones, promising to return calls and ignoring you. They were saved by Janusz - he was the only member of their team with any manners, replied swiftly, was friendly and helpful - thank you Janusz! Once in the flat, they clearly had not cleaned or even inspected it - with the flat littered with rubbish, previous tenants items, cobwebs and an actively leaking ceiling. They were also distinctly unhelpful throughout the tenancy, for example we waited over 2 months for them to replace our broken washing machine - they tell you what you want to hear over the phone / email and then do not action anything. We thought we wouldn't have to deal with them anymore at the end of our tenancy but we are still awaiting our deposit back after ending the tenancy 2.5 months ago. No disputes, just emails asking for our payment details then silence for weeks on end. We've had to submit a dispute which will hopefully get this resolved. Would definitely not recommend their company to friends or colleagues. An absolute disgrace to the services sector in the UK.