Very displeased with John Shepherd and the property manager Rajak Ali. Upon moving in (as seen in the pictures) only the surface of the property was “cleaned” when furniture was moved there was mould and other belongings of previous tenants were there. We’ve emailed Rajak about this matter and was told that they would send someone to treat the mould. And that the landlord would get the carpet and flooring changed soon ( October 4th, 2022) as of today the flooring has not been changed and the mould has not been treated. During Winter Season the hot water has stopped working due to it being old, rusted and has not been checked or changed before moving in. And the refrigerator has also stopped working. We’ve emailed Rajak once again about what was happening and hasn’t responded to our report or sent someone over to fix these problems. After paying rent for the ENTIRE YEAR, none of our needs were professionally or properly handled, we still payed outside contractors over £500to fix these issues. We were told that we would be compensated but have it been. Before moving out John Shepherd has emailed us stating that the property must be professionally cleaned and we must send them an invoice as proof. (Note pictures) these were the conditions when we moved in. Why should we have the professionally cleaned when this is how we received it and expect to clean it ourselves. Since we have moved out we’ve requested our deposit and was met with questions on why the flat wasn’t professionally cleaned and the carpets were mouldy. Rajak Ali was the most unprofessional, negligent, incompetent property manager I’ve ever had the misfortune of dealing with. Every email I’ve sent was met with “I’m not in the office at the moment”. This is single-handily the worst service I’ve experienced.