We’ve been renting through them since August, and it’s been one problem after another. The property was handed over with an overgrown garden, inaccessible utility meters, and leftover furniture that took over two months to remove. It took them an entire month just to cut us a key for the back door — and that’s with a key-cutter literally next door to their office. When I raised these issues, I got nothing but deflection and contradictory excuses from the property manager, Jay Shergill. He seems to think his job is to sit in the middle and collect rent while avoiding all responsibility. They even tried to set us up to take the fall for the garden in our deposit — only admitting otherwise after I pressed them repeatedly. They’ll probably reply to this review with more lies or vague excuses, but tenants can’t respond on Google — not that it makes a difference, since they’ve never once managed to read a question and reply factually. If you value your sanity, don’t rent through Martin & Co Birmingham — they’re a perfect example of a letting agent who wants to collect money for doing absolutely nothing.

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

Horrible Services. Tried Twice but same experience.

Very disorganised letting department Messed me about with a house viewing twice And didn’t even bother to reply for a house we put an offer on Nobody seems to know what the other person is doing - do not recommend - the other 1 star reviews seem pretty accurate … Don’t bother unless you want your time and petrol wasted on non existent house viewing appointments !

I've been trying to get in touch with the agent Owen Smith to set up a viewing for a property for two months but the communication is non existent. He sent me one text and has not followed up or replied to my others. … More

Terrible agency - they have mistreated my best friend by visiting unannounced, they have not fixed a broken shower, and they did nothing about a rat infestation problem despite several complaints. I have heard poor reviews from others also. My best friend was left traumatized by this experience and needed to move out. They should be ashamed of themselves.

Went all the way to Birmingham for a viewing, and the agent told me they’d send my application over before the next day. Later that same evening, the property was already marked as “let agreed.” Really disappointing and felt like a waste of time.