Edit: They pretend they care about it but when actually confronted about the issue they threaten with not returning the deposit any time soon. Scammy behaviour all around, might as well throw ur deposit away. Original: After renting with them for years, they probably are very good for letting but one of the worst when it comes to renting. Bad communication and will try to get you to pay for anything that they haven't fixed when moving in.

I was really disappointed with the professionalism of this company. Firstly we did not get a confirmation email of the viewing. Had to call to confirm in the morning, and confirmation given it was on. We travelled from London and another client from Bristol, we were both waiting outside appointment was at 10am. Called twice and just given a generic answer by someone - that they must be stuck in city centre your agent will be with you soon. We waited for around half an hour then decided to just go into the office, finally pulled someone out, who didnt apologise or even make a conversation. When asked what happened twice reply was 'lost track of time'.. Further more to make it even worse we weren't even allowed to go in, looked like the current people there didnt even know there was a viewing???? Even more embarrassing the guy didn't know the way out..... So waste of a journey and morning!!!! Further more I emailed twice to complain didn't even have the decency to reply or acknowledge.

Avoid Martin and Co at all costs!! Been dealing with noisy neighbours since September. Have provided mountains evidence yet nothing has been done. There is NO resolution to any problems with Martin and Co - they simply do not care. It seems to me they value money over actual living conditions. They simply do not care about tenants. Do not use Martin and Co, they are dreadful. Me and my partner are looking to relocate and not have to use Martin and Co ever again.

Extremely Poor Service and Lack of Professionalism I submitted an application for a flat and completed all required checks three …

The landlord has accepted another offer, and you should have proactively informed the other applicants who were still waiting, so they could make timely arrangements instead of waiting aimlessly for your notification. It is even more disappointing that when someone emailed to ask whether the property had been rented out, you chose not to respond at all. Such indifference does not reflect the professionalism and courtesy expected from a reputable agency. Every applicant may lose a month’s rent due to your lack of communication, and this kind of discriminatory treatment is simply unacceptable. I strongly advise others not to choose this agency, especially the staff member named Jack.

I and my husband visited this website and came across a house at 55 sandbourne road which v wanted to view. Initially I was booked for a viewing by Mia hinckley a senior manger at this branch for Friday 12th September which was canceled and reschedule for Monday 15th of September. As Monday is a working day v requested for virtual tour for which she agreed but I waited the whole day on Monday but unfortunately they couldn't provide me the video as they said the tenant did not allow which is understandable Than I was again booked for viewing on 18th Sep for which v took a day v travelled all the way from Leicester to Birmingham with by 1 year old faand just 1hour a ago v received the mail that viewing is cancelled and no longer available Just I can say v had a big loss v thought tht these people r professional as I was dealing with senior manager but unfortunately they r scammers I will highly not recommend u people.

I had an extremely disappointing experience with Oscar Hubball. From my interactions, it was clear that professionalism was lacking. Communication was inconsistent, and commitments were not upheld, which caused unnecessary frustration and inconvenience. I expected a higher standard of service and accountability. I hope this feedback encourages improvement in the future.

Unprofessional and unreliable. I suggest use someone else instead of these cowboys.

I was helping my friend move out but they kept delaying and it caused massive inconviniences to me that day. Wouldn't recommend.

my experience with this branch has been very disappointing. The staff seemed disorganized and unapproachable, and communication was lacking throughout the process. It often felt like my concerns were not taken seriously, with delays and very little effort to provide clear updates. Overall, the service did not meet even the most basic expectations, and I left feeling frustrated and let down.