My friend organised a viewing at New Hampton Lofts through this agency. Was supposed to be at 10am, so we were there for 10. Then we had a message to say the viewing had been pushed back to 10:15, fine. No-one showed up. I phoned at 10:25, someone promised to phone me back. At 10:40 no-one had called, no estate agent had shown up. Terrible customer service.