Overall, our experience renting with Belvoir Birmingham Central was positive. Ross Oakley was particularly helpful in facilitating a smooth conclusion to our contract. However, upon moving out, we encountered an issue with our deposit return. Despite leaving the apartment in a clean condition, we were informed of a deduction of £210 for deep cleaning. Initially, the quoted amount was £180, but after requesting a detailed breakdown of the costs and not receiving a response, the deduction was increased without further explanation. I attempted to negotiate a fairer amount to avoid a dispute, and was assured that the matter would be looked into, but unfortunately, my subsequent emails and calls went unanswered till after we received an email from the scheme with the increased charges . This was disappointing and I would advise future tenants to be mindful of potential deductions upon moving out.