Dear Kirsty, We are sorry to learn that you have had to revert to social media platform in reference to Section 21 notice be served to you today for vacant possession of the property at Melton Avenue, as you are aware the vendor unfortunately passed away and were instructed to sell the property on behalf of the family as they needed to sell due to financially constraints (which you were fully aware of) as you kindly assisted us with viewings. However on serving the section 21 notice you have called the office and it is noted that you were rude to the office staff and we take zero tolerance on abuse received in the office or by telephone, and please note all our calls are recorded, you made several threats of calling our head office, we have merely acted upon the instructions of our vendor client who’s partner as you know deceased and as the property is sold to first time buyer this is why legal notice has been served to you today. Should you wish to put in complaint in via professional manner opposed to making defamatory comments via social media this can emailed to us here in the office at Birminghamcentral@belvoir.co.uk.