We let from Belvoir central last August. When we moved in, the apartment was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken furniture, a washing machine filled with stagnant water to name a few. Every item furniture in the apartment was damaged in some way, and most was unsafe and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. I can see from other reviews people have similar experiences with the condition and cleanliness of Belvoir's lets (please see photos from move in day). It took 6 months and threats of court action to finally get most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could \'vacate the property if we were unhappy, for a fee\'. This is the most insensitive and disgusting treatment I have ever received from a letting agents. We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. During the time we were there we had multiple incidences of leaks under the floor, which the leaseholder reported to Belvoir, but they did not act upon. This culminated in us having the leaseholder round at our apartment at 11pm one evening. At move out Belvoir ignored us when we requested our deposit return (didn't reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! I requested this money back but this was refused by the owner Major. I then reminded him of the multitude of issues we had dealt with during our stay: leaks, no washing machine, driving to and from ikea to buy (and build ourselves for free) furniture, seized up doors, faulty heating - thinking that he might like to return the money as a gesture of goodwill, bearing in mind the tenancy from hell we had, but he refused. Rude staff, appalling treatment, avoid like the plague!