Hi Emily, We note you have left a duplicate review with Syndia Wu - upon arrival at the property you did get in touch with the office who did in fact inform you of where to go in order to view the property. It was then relayed that you was both rude to our negotiator who by the time you did meet him, had to move on due to the diaries being fully booked and with us operating on tight schedules. It was noted you did take a photo of the negotiator's car and uploaded this on to google which is an invasion of privacy - you was politely asked to remove this and did so. Our phone calls are recorded and at no point was there any use of 'rude words'.