I unfortunately signed a lease without peeking at Google reviews, a mistake I deeply regret. Belvoir’s behaviour was less than honest, laced with power moves that left me feeling more than just a little bit cheated. My later experiences were particularly disheartening, echoed by reviews that brand them as "bullies" and dishonest. One example: after moving out, I received a demand for daily rent for every day I did not return a mistakenly held communal door key and building fob. (We did not have access to the flat.) They claimed this was preventing the next tenant from moving in, yet the property remained unoccupied and listed for another month and a half. I went in and spoke to them in person, and this was not the standard procedure that Reiss was not following. This episode alone was one of the many experiences I had to sour my opinion of Belvoir, and I feel compelled to warn others. In a difficult market for tenants that seems to reward poor customer service and care , Belvoir’s level of incompetence and unpleasantness is something to be wary of. There were many examples of the above that I will continue to add on over the next few weeks. They have simply been an incredibly frustrating company to work with. Edit: I did not in the end have to pay for the daily rate in fairness to Major. However, I still just hand an awful experience with them and their service which still demand such a low review. Please do believe the other reviews, just not mine, and in some cases even their responses to reviews tell you a lot about the company and how they are run.