Terrible. Called me an hour before the viewing to cancel claiming they have 3 offers for the house. I suppose they didn't know that at least a day before did they? They also charge extortion for credit check that cost them nothing and takes 5 minutes to do... avoid.

do not want to pay deposit back when the promised. they treat tenants like scum. no hot water or heating for 3 weeks in winter with a under 2 in property. had to move out because landlady selling. house is now sold. we still have no deposit paid back. you are talked down to, they only put landlord 1st.

Communication has been terrible, internal procedures mean you get passed around to different people constantly. As an overseas landlord you provide an awful service which is why I’m moving my property away from you.

Disgusting company. Takes the sides of landlords when tenancy has ended. They hold on to deposits for weeks with no good reason. They lie about if they are in the office to avoid phone calls. DO NOT use this company if you want your deposit back. Hiding behind nonsense “legalities” in order to deflect the blame from the fact they don’t want to give you your money back. HORRENDOUS.