Where to start...well like a previous 'reviewer' on this site who also reviewed Bannisters I too would rate them with less than one star if the website allowed this. After talking to other previous tenants as well as reading many reviews I have come to the conclusion that my experiences with this completely incompetent company are not unique or exclusive. It seems that if you are a tenant then chances are this company will simply treat you as a profitable asset that will later become dispensable. To be fair though many of the problems that I have experienced with them seem to be a recurring issue with the majority of the UKs lettings agents, although, of course it is not fair to 'tar all with the same brush'. So, firstly they will charge you ridiculous admin fees just to apply for a rented property. They dress these admin fees up with titles such as 'application fee' 'guarantor fee' etc (I know many letting agencies exercise the same fees). They completely fail to explain the purpose of these fees even after being asked. I understand that staff must be paid to complete administration tasks, but they completely take advantage of the situation with new tenant fees. Secondly, the lack of professionalism is atrocious. One employee (I refuse to call them agents) will tell you one thing (sometimes rudely or tactlessly) and then either fail to relay important information to other employees or sometimes provoke something completely undiscussed to happen. Example: We needed a new oven hob control installed, I submitted a maintenance report which provoked no action after waiting for 2 days. So I then called them to bring their attention to this. I was informed that the maintenance issue had now been acknowledged and steps shall be taken ( what is the point of their maintenance reporting system if they are going to ignore it?). I informed the employee, over the phone that I would like to be home when the contractor comes round to fix the oven. I gave a substantial list of times and days I was free. This was acknowledged by the employee, however, instead of communicating any further information regarding my preferences, I later found out that the contractor was given a key by the letting agency and he was then given permission to enter the property and fix the fault without any further communication with the tenants (myself). I happened to be at work when it was fixed, I could have been asleep or in the shower! The worst part was, I only found out because I noticed that someone had fixed the oven and left the old parts on the kitchen side. An absolute complete breach of privacy and a typical example of the incompetence tenants experience with this inept lettings agency. I could go one, our checking out experiences were also awful. However, in the interest of not writing any more of an essay than I already have, I will end this review with the following: this agency (if you can call it that) will take advantage of you as much as possible, will not apologise when they are wrong, will create unreasonable fees just because they can, will fail to practice even basic communication skills, you will always be chasing them for answers and you will feel robbed by the end of you tenancy. The only area they exercise any professionalism at all is in their appearance. They do make a lot of effort in positive advertising. However, if you book a viewing with them don't expect the employee to arrive for the viewing on time because they probably won't, but when they do they will most likely be driving an expensive car and wearing designer clothes'. This adds further insult to injury when the property deposit is very high.. IF YOU HAVE SOLDIERED YOUR WAY THROUGH THIS REVIEW PLEASE TAKE MY ADVICE AND CONSIDER ANOTHER LETTING AGENT. Thanks for reading.