Dear Sir/Madam I have to say I am very surprised and concerned over your review. Please could you contact me as a matter of urgency on 01869324711 or email renee.booth@alexanderandco.co.uk to discuss this. My head of Property Management, Sophie Moore, and I take our service very seriously and work to strict service levels. Often when a tenant requests works these aren't always sanctioned by a landlord if they aren't deemed necessary repairs. However, without making assumptions I would love to speak to you personally and ask that you contact me directly. Yours Faithfully Renee Booth Branch Manager 08/06/18 Interestingly I have not heard from you at all which leads me to believe this is more than likely a bogus review. Very disappointing when a hard team of dedicated staff are subjected false reviews.