I am a Landlord and can not fault Bannisters. I base my opinion on the fact that I have previously used 3 other Oxfordshire and national estate agents, all of these other agents performed worse than Bannisters. I find the staff I am dealing with in the office are: Friendly Efficient Helpful Knowledgeable Honest The communications with the office staff is very good. The company offers a personal service, where they know you, your properties and your tenants. I recently had some challenges with a tenant and Bannisters Letting manager handled this very effectively, professionally (to both parties) and objective. I am in the process of moving all my rental properties to Bannisters.