Have used this agency for many years under its different names to rent our house out. It has been a struggle and communication has gone through peaks and troughs. Have just found out that they gave permission for a neighbour to build and alter the boundary of the property without even talking to us. It’s fortunate that the neighbours seem civil people who are now planning on putting the garden right. I can’t recommend them to landlords. They previously allowed the house to get in to a really rundown state telling us it was in good condition when it wasn’t. So, landlords and tenants be a little wary. And be aware that if you think the landlord is being arrogant it is possible that they just aren’t being told what’s going on.