My partner & I dealt with Alexander & Co, who seemed to be very helpful and positive to start with. We were accommodating and very flexible to view a property that was a 2 hour round trip from where we lived, as were looking to relocate. We arrived in good time to the viewing, was shown around and were very pleased with what we saw. The property was advertised online as 1 small pet allowed - which we had a small dog and was assured by the agent showing us around that this would be fine with the landlord, as they had pets with previous tenants. We put in an offer very quickly after this, and ensured all relevant documentation and information was given to Alexander & Co. Things then took a drastic turn, as we were told our offer/application was being rejected by the landlord due to us having a small dog, which he wasn't considering for this property. On top of this, we were then told the landlord is ideally looking to sell the property (through a different estate agency), despite Alexander & Co. saying that the landlord is looking for long-term let.. "the longer the better" ... was told to us during our viewing Whether the landlord was playing the agencies against each other, or Alexander & Co. had entirely missed the mark on their information, or tried to cover up on behalf of the landlord, it doesn't look good on any parties involved. Be wary when dealing with them.