Unfortunately, Robinson Jackson dropped the ball on this one. As you can see in the photos attached, this was the state our flat was in when we went there on Saturday in order to move in our things. As we walked into the house there were obvious holes in the carpeting in the living room, a hole in the ceiling of the kitchen and also on the kitchen wall leading to the outside. There was a leak from the ceiling hole that had filled the stove top and the kitchen, bedroom and bathroom were very obviously not cleaned at all, with the fridge smelling like rotten food and vomit. There was also someone using our electricity in order to do building work upstairs, something that we were not told about when we picked up our keys on Friday, which is a clear violation of our tenancy agreement. When we brought this up with one of the letting agents, she mentioned that we needed to contact the landlord in regards to getting our deposit and rent money back, but there obviously was no inspection done before we were given any keys, as the place is nigh uninhabitable. This is such poor management of the flat - even if you're a let only place, you have a duty to check the properties you're letting and make sure they are actually habitable. I will be contacting the local council's environmental health department about this property's conditions, as I'm sure there's a bunch of health and safety breaches, as there's water near electrical fixtures and all over the gas-top oven. Furthermore, I now have moving costs alongside storage costs due to Robinson Jackson's inability to do their job properly.