Hi Nikolas, Many thanks for your review. I am sorry you feel this way. Unfortunately, we have no way of controlling the landlords wishes to increase the rent every year. We can however, inform them of the rental values in the area, which we did. Also, in regards to the property inspection, all tenants are asked if they consent to pictures being taken and is also mentioned in the appointment confirmation email, that is sent out before the appointment is physically carried out. In regards to your deposit, we legally give tenants their unique TDS certificate, to prove the five week security deposit has been registered under a government scheme. Each certificate has a unique reference number which can be checked on the TDS website to ensure the reference number is legitimate. At the stage of dispute, we presented deductions that were to be made, and they were approved by yourself. Again, tenants have rights to take the disputes further to the TDS dispute scheme if they are not happy with the deductions that have been suggested. We wish all the best in the future. Kind regards, Emily Pompei Lettings Manager