Went with this estate agent to find a place to rent for myself and my baby. Initially the process was super quick (taking deposit and rent upfront) they were very on it with this part. Come to my move in day Friday 31st March. I was really disappointed in the cleanliness of the property. The rooms had carpets full of stains and burns. The skirting boards were full of dust. There was old tenants clothes left behind the wardrobe. You’d think they would ensure the property was thoroughly cleaned before a new tenant moved in. The intercom was not set up either. The property had furniture in there that I no longer wanted and requested it to be removed since I was moving in with my newborn I had all his stuff to move in. I was told they cannot move any existing furniture because I requested the property furnished. Not sure what difference it makes removing it now. If I had requested unfurnished once my offer was accepted they would have removed it then anyway? When speaking to the property management team I was advised to put the unwanted furniture ( 2 huge wooden wardrobes and 6 wooden cabinets in the “second room”. This response was utterly laughable. Sure let me rent a 2 bedroom property for me and my child and put all the unwanted furniture that the landlord or agent can’t be bothered removing in my child’s room! What planet are they on with this as a solution?! All the furniture takes up the space of the entire room. Furthermore there is a huge safe box in the storage room which has eaten into my storage room usage which again they will not remove. What exactly am I paying for at this point? 1 room is used up with unwanted furniture. And my store room is now limited with space. On my move in day the lift stopped working. (On the 7th floor) I moved in at noon and the lift was not fixed until the following day on Saturday. When making the agents aware I can’t move in or even leave the building since the lift is not working they just emailed back saying they informed the building maintenance department and left it as that. I then got an out of office response. I couldn’t move any of my belongings in to the property that day, (bed, baby’s belongings etc) due to the lift being out of use the whole day. And not one person from the team had the decency to check if we were okay or even had anywhere else to stay for the night?!!! I had to take my baby and his pushchair down 7 flights of stairs. Pay for storage and van hire all over again since i couldn’t actually “move in” on Friday. Not to mention having to find somewhere else to stay for the night aswell!! It’s now Monday and I still have not received a response from the Robinson and Jackson team. What an absolute joke! I would never recommend such an estate agent to anyone. Quick to take your money, but the moment you raise any issues or concerns you’ll get no response or a ridiculous one.