We rented through Harpers and when we moved out our landlord wanted to take a load of money out of our deposit for no good reason. So we said we were going to dispute it with the DPS (Deposit Protection Scheme) and our landlord said we needed to take it up with Harpers. But Harpers said we needed to take it up with our landlord and in the end our landlord was pretty rubbish (and wish I could review him on Google!) and so were Harpers. Harpers ignored lots of my emails, including chaser ones, and when I called I would often be told it was not their issue or they would call me back (and never did). Eventually I think they realised I wasn't going away and so they put me through to the director (who I think is called Jak) and his manor was dismissive and unfriendly. Jack said "What's a few hundred quid to a few young lads" and when I said I wasn't happy for our landlord to wrongfully take £300 from us I could tell he was frustrated and he abruptly ended the call. While Jak / Harpers may have not have seen it as their issue, our landlord insisted it was, and either way I would still have been hoped to have been treated with the same respect that Hapers showed when they were taking our money at the start of the tenancy. Hopefully our experiences with Harpers aren't the norm and I wish Jak and the team all the best. Oh, and if you're interested to hear how the story ended, after an 8 month struggle with Harpers and our landlord, we finally managed to lodge our dispute with the DPS and last week we heard news that we won our appeal and have been awarded back our £300. Good times