Joshua I reiterate my previous response which was courteous and accurate. We merely found you as tenants and the delay rest with our client, a pilot who manages his property not us. Your client is an international pilot and is resident overseas so any delay is his and due to work not an estate agent being tardy, duplictous or bad...simple. No shenanigans here I am afraid. I was, and am always happy to speak on the phone and our team of staff have always been helpful. You can call me for an explanation if you wish. Joshua, thank you for your review. You will note that we did not manage your property and merely found you and your friends the house. There was a delay with deposits but you fail to appreciate that it was your landlords responsibility to liaise and supply the deposit. The flat was left in poor condition as evidenced by the inventory and your landlord made a claim. Fact. This was taken to the DPS. Fact All of these things take time. Finally, you fail to appreciate that your deposit was lumped in with a group of others which is not straight forward process. Your were explained this but obviously didn't understand. We hold high standards to our tenants and the fact your landlord was disappointed with the condition you left his property in is why your deposit took some time to come back to you. Harpers and Co strives to provide excellent service to all its tenants and landlords.