I use Northwood as my letting agents. Over the past year and a half, I have had to chase them on more than one occasion to get my rent from them, in their eyes this is fully acceptable (they give themselves a maximum of 14 days to get your rent to you before you can charge them any interest!!!!). The workmen they use for repairs must use gold plated tools as it costs a fortune!! One job I was quoted £60 for them to just go and look at the issue, I arranged my own workman to do the job and it cost me £15 in total!!! Think long and hard about using Northwood, I wish I hadn’t, but I’m stuck in a contract with them until August!!