Joe is a great addition to our team. I am pleased that you have recognised an improvement in the level of service offered through the changes that we have made. We have listened to our clients and introduced dedicated Property Managers across our portfolio, providing all of our landlords with an efficient and consistent service through one point of contact to deal with all of your property needs. The goal of our Property Managers is build a relationship with landlords and tenants to ensure that the tenancy runs smoothly and your tenants remain in the property for the long term. Thankyou for your comments. We welcome all feedback to assist us to continually improve our service to meet and exceed the expectations of our clients.