Ignoring important emails for months, being rude on the phone... It's almost impossible to put how appalled I am at Ellis & Co (and Kier Hawkins in particular) into words. I have had some brilliant experiences of renting in London, and this one stands out as a really terrible experience in comparison. One email which I sent -to confirm if my deposit was protected or not- was ignored for four months. They split duties of care with the landlord in a manner which is neither explained nor explicable, and don't deem it worthy of their time to let you know if the things you've emailed about are actually the landlord's responsibility. I would avoid Ellis and & co at all costs.