All I can say is, if you're looking for an agency that communicates well with you then Aspire is not for you. I spent 6 weeks of my contract trying to get someone to respond to my messages and calls. Safe to say that 16 weeks and 2 complaints with the director later, I'm glad I'm now free of their contract and with a new agent who actually speaks to me. I would have given 0 if I could but I'll agree with adding 1 star for Chloe's efforts in the last 4 weeks where communication did improve but only as a result of me dropping the price. Other than that, I only tried to ask for an update once every week or 2 on what response we were getting from the marketing of my property and got met with no response. They have absolutely no initiative to take responsibility. Be careful signing their 16 weeks contracts because even when they don't do their job they will make sure they keep you locked in. It's a messy agency and seeing some of the staff on their social media being promoted to high level positions is very worrying when it's the same people copy and pasting blanket messages meant for other clients and expecting that this is a sufficient level of response after ignoring me for 6 weeks. And if you are someone that has had a good experience with Aspire then count yourself lucky. I wish I had read a review like this before going with them as I would never have chosen them.