We waited 5 weeks for a new washing machine, waited 5 months for a new curtain pole, waited 16 months for a new radiator knob, we had a 10 year old dishwasher that was never replaced (words of the engineer, not me), a large number of times I called the office and there only seemed to be 1 person present who couldn't answer my query (this is from 2022-23), the phoneline often said the office was closed when they were actually open and I had to contact Belvoir myself to sort out my deposit, otherwise I wasn't getting it back (surely the ball should be rolling on that as soon as you end lease).