They have done everything well when we start the tenancy. However, while leaving I hardly got my advance back, just 18% of it. Even after cleaning the flat very well, they have changed me £50 for “professional” cleaning, the reason was “there is a little stain on the bathroom wall tile gap seal”...really?? £50 for that!, and a £75 for inventory. A relet fee of £275 was also charged even after giving them enough notice. The funniest part is that they have got a new tenant and agreed to let in 2 days after I left the house. If they have got a new tenant, why they charged the relet fee? There was no risk in re-letting. It was the first time I have gone with an agency, and I won’t do this mistake again. They will make reasons to squeeze your money. A normal person should do 1 week work to get this £275, and these guys just get it without doing much work. The house was left clean, no damages, given enough notice, they got a new tenant! I am wondering if it wasn’t clean, and there were damages, and I didn’t give enough notice and they couldn’t find a tenant, they would have probably asked me to surrender all my assets! They take money from the land lord as well. Technically these people are parasites, and the tenants & land lord are hosts. Really annoying experience!