I've rented 5 places with 4 different estate agents in my life and this mob are hands down the worst. My girlfriend viewed a 1 bedroom flat which at the time was filthy, had cupboards hanging off and a sliding wardrobe where the sliding door was completely broken off its hinges and the glass on the door was smashed. We agreed to take it as we were quite desperate with the reassurance that the relevant fixes would be completed beforehand. When we went to get the keys we were told that the wardrobe wasn't fixed due to 'covid' but that it would be in due course. By the time we'd moved out the wardrobe still hadn't been fixed. When we moved in we noticed the smell of damp throughout the flat but couldn't found the source, we soon discovered that the bathroom wall was absolutely covered in it and a cupboard had been tactically placed in front of it to hide this, blinds in the living room were broken and had blood stains on them, only after contacting them about this were they eventually fixed after over a month (the man installing the blinds even remarked about how bad belvoir are to deal with) When we were moving out we were advised there would be viewings and I advised of times that I would be working as I work from home and gave them the opportunity to work around this, they agreed however a week later whilst working I get a rap on the door and a lady from the estate agents is standing there with a gentleman who was there for a viewing (complete breach of any tenancy agreement) before we moved out we left the flat absolutely spotless, I had repainted the living and bedrooms as when we moved in the wallpaper had started to peel off and the living room wall actually had unfilled drill holes in it, we cleaned the bedroom carpet with a rug doctor where previously it had been yellow with stains and fixed all of the cupboard doors. We then got a letter to say 70 pound of our deposit was to be taken due to the smell of damp in the flat which was there before we moved in. I would love to provide pictures of the heliish 'flat' belvoir provided to us but can only advise to stear well clear of these charlatans, they do nothing prior to you moving in and lie constantly when challenged about the state of their properties. Scum