Hi Rob, Thank you for taking the time to leave your feedback. I'm sorry to hear that you were disappointed with your experience. After receiving your complaint, I contacted you personally to let you know that I would look into the matter. One of our agents then contacted you to provide you with an update and, in the meantime, you had arranged a viewing of the property directly with our office. I understand that, following the viewing, the property wasn't the right one for you. Whilst we're sorry it wasn't suitable, we appreciate your feedback and will use it to help improve our service. We wish you every success in finding a property that meets your requirements. Kind regards, Laura Maclean Office Manager