Title: A Nightmarish Experience - Avoid This Letting Agent at All Costs! Rating: ★☆☆☆☆ Words can hardly express the sheer disappointment and frustration I encountered with this letting agent. My interactions with them were nothing short of a nightmare, and I strongly urge everyone to steer clear of their services. From the very beginning, their customer service was appalling, showing a complete lack of professionalism and disregard for my concerns. Not only did they fail to provide any helpful assistance, but their attitude towards me bordered on outright hostility. But that's not the worst of it. I was shocked and appalled to discover blatant instances of racism during our dealings. It's unacceptable in this day and age to experience such discriminatory treatment from a company that should be held to higher standards. Adding insult to injury, the letting agent constantly misled me with false promises and lies about the property I was interested in. It was painfully evident that they cared more about their own agenda than the well-being and satisfaction of their clients. As a result of their dishonesty and incompetence, I suffered significant harm, both emotionally and financially. This experience has left me deeply scarred and wary of any future dealings with letting agents. In summary, this letting agent has proven themselves to be untrustworthy, discriminatory, and harmful to their customers. Save yourself from this terrible ordeal and avoid them like the plague. Seek out reputable and reliable alternatives instead. Spread the word to protect others from enduring the same traumatic experience.

Absolutely terrible agency. After two years of being in the property they still haven't fixed issues identified at the initial walk around. When they do fix something it's done on the cheap and usually needs fixing again. Also, they downplay any mould issues you find too, so they don't care about your safe being neither. Worst letting agency I've ever had the displeasure of dealing with.

If you are thinking about letting with Martin and Co I wouldn't bother with the stress, managing horrible landlords who refuse to do repairs for months on end, leave you sitting in properties that aren't wind and water tight aswell as mould covering the walls. Then when it comes to leaving, they dispute deposit and falsify what the require the deposit money for such as replacing wardrobe doors which were never replaced or carpet cleaning floors that are no longer in the property! What should have been an enjoyable first home has been nothing but a stressful horrible time!

Never done one of these reviews before but our experience was so shocking over the last 16 months. Spent over a year in one of Martin & co property. During this time we had requested some replacements for the kitchen as a plumber suggested our washing machine would break - it did and was brand new due to nothing being done. The house when we moved in was disgusting, we spent 3 days cleaning the kitchen, a full day cleaning 2 bathrooms, the painting of walls were streaky and horrible, even an onspector agreed the place shouldn't have been rented. Constantly had people appearing at the house without any notice to do "works". Two times I was breast-feeding sitting under a window and 2 men showed up in the back garden staring to do work. Yet this continued to happen after complaints. Due to being high risk with covid we told the owner Antionette to call when someone would be round. We had no calls at all and someone showed up and got grumpy and moody when my husband said we needed notice. When I called back she was nothing but rude until I said I would need to be out the house. I then heard her say on the phone "shes high risk so she has a reason" as if thats necessary on top of our contract of needing notice. Laurie was just as bad. So rude on the phone, would fob off all my inquiries. For a company set in Bathgate they really are up themselves. When we left the property again the owner sent a rude attitude email. Absolutely unprofessional company from start to finish.

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

They booked a virtual appointment on the phone and said the call would be at 3:05pm. I then received an email saying the appointment was at 4:05pm. At the end of the day, it didn't matter as they never phoned at either time. When I called the office and explained the situation, the guy said oh the person might be running late with the previous appointment. I suggested I will have the call at 4:30pm, to which he replied "no they will be finished by then for another appointment". Well surely, if you are running late it's not going to matter?!?! Anyway, he booked in for a virtual viewing on Friday only to be emailed on Thursday night to say the property is now reserved. So, essentially down to their complete lack of organisation and unprofessionalism you miss out on viewing a house. IN RESPONSE: I NEVER RECEIVED 3 EMAILS. I RECEIVED ONE WITH 4:05, AND I WAS TOLD ON THE PHONE IT WAS 3:05 AS I NEVER HAD A MEETING BOOKED THEN. I ALSO NEVER RECEIVED A CALL WHY WOULD I CALL IF THIS WAS THE CASE?!

Never done one of these reviews before but our experience was so shocking over the last 16 months. Spent over a year in one of Martin & co property. During this time we had requested some replacements for the kitchen as a plumber suggested our washing machine would break - it did and was brand new due to nothing being done. The house when we moved in was disgusting, we spent 3 days cleaning the kitchen, a full day cleaning 2 bathrooms, the painting of walls were streaky and horrible, even an onspector agreed the place shouldn't have been rented. Constantly had people appearing at the house without any notice to do "works". Two times I was breast-feeding sitting under a window and 2 men showed up in the back garden staring to do work. Yet this continued to happen after complaints. Due to being high risk with covid we told the owner Antionette to call when someone would be round. We had no calls at all and someone showed up and got grumpy and moody when my husband said we needed notice. When I called back she was nothing but rude until I said I would need to be out the house. I then heard her say on the phone "shes high risk so she has a reason" as if thats necessary on top of our contract of needing notice. Laurie was just as bad. So rude on the phone, would fob off all my inquiries. For a company set in Bathgate they really are up themselves. When we left the property again the owner sent a rude attitude email. Absolutely unprofessional company from start to finish.NegativeResponsiveness, Professionalism