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Zest

A selection of reviews/testimonials by highest rating
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1.00 /5

Poorly managed properties with appalling customer service. Avoid Updated review 22/04/25 It’s a shame to see zest reply to my google review rather than my actual email, which for me sums them up perfectly. Overall they take no responsibility for managing the property in question forcing me and others to contact the landlord directly. They don’t appear to be well experienced in having student tenants and don’t appear to be reasonable in resolving issues. For example; with regularity the students would go on breaks and miss up to 6 consecutive bin days resulting in rubbish all over upper Bristol Road and complaints from the council. The students are partly to blame and change every year, but they also have inadequate bin storage mentioned by many neighbours and the students themselves. Me and others have been very amicable with Zest for the past 2 years, but we have had enough with their embarrassing lack of responsibility. They just want the money not the hassle.

Reply from agent

Hi Daniel, We are very saddened to read your review. I understand that you are a neighbour of one of our Student, HMO properties, and this has caused some distress and upset over the years. It certainly can be a challenge at times living next to a HMO and if you would like to amicably discuss any aspects specifically of the management of the property next door then please do not hesitate to reach out to me at Beth@zestlovesproperty.com or 01225 481010. Best wishes.

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1a Mile End London Road, Bath, Somerset, BA1 6PT, UK, BA1

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