Tldr; avoid if you are a student. Slow responses, poor quality repairs, unfair deposit deductions. If you're a student looking to rent, I would highly recommend avoiding this agency. Having rented student accommodation for four years, this was by far my worst experience. Over the course of the tenancy, we experienced multiple issues, including very short notice for property visits, slow response times to urgent maintenance requests, and repair work that often felt inadequate—for example, a ceiling leak that persisted for several months before being properly addressed, and sudden modification to the fire doors that made them extremely heavy. The deposit process was particularly frustrating. We were initially charged over £1,000 for cleaning, despite having cleaned the property to a good standard ourselves before moving out. The independent checkout report even stated the house was in good condition, only requiring a light clean and vacuum to bring back up to professional move in standards. After a lengthy back-and-forth, the agency eventually gave a much lower quote from the cleaners than what we had been charged and revised the deduction. However, this process took a long time and involved ignoring points and questions in our emails, and discouraging comments about our chances in a dispute. Additionally, during our tenancy, a group of prospective tenants visited the property to ask about our experience, mentioning they had been told no viewings were available, despite us never having had a single one arranged. We've since heard similar stories from other students who rented through the same agency. It is also worth noting that the online portal for raising maintenance requests is very poorly designed, which feels discouraging to raise requests due to the poor interface, and silly features like requiring photos before any work will be arranged, even when a photo makes no sense, like of an extractor fan that stopped working. Avoid if possible. Else, don't be afraid to chase them throughout the year.