PREDATORY COMPANY THAT SHOULD BE AVOIDED AT ALL COSTS! After returning our property in perfect condition with an almost flawless checkout report (no damages at all), they still tried to take £880 from us. They do not respond properly to dispute emails, instead blaming tenants for delays with the DPS process. Their staff, particularly Lillie Burton, sent condescending emails telling us to just accept their “offer” and even asked, “what’s the issue?” as if it wasn’t obvious. They provide zero proof or evidence to justify their unfair deductions, preying especially on students who may not have the resources or time to fight back. It’s an exploitative business model that relies on intimidation and stonewalling. If you’re considering renting through them: don’t. Save yourself the stress, money, and frustration. They will happily rip you off for hundreds of pounds without any legitimate grounds.