Dear Asu, We are sorry to read your review and saddened that you feel this way. Suggestions of deposit deductions are often highly emotive and we do understand that this can cause distress and discomfort. We completely reject the suggestion that we are in any way exploitative; there are several layers put in place to fully protect tenants from deposit deductions which they feel may be unfair and they may wish to dispute. Ultimately, we act as an intermediary between tenant and landlord and, as our client, we act on the landlord's instruction. You are under absolutely no obligation to accept the deposit deductions, and you have every opportunity to inform the DPS that you do not agree. The DPS will then look at all the evidence and make an award accordingly which is legally binding. The measures of protection are there for you to use, and our team clearly state that they will support you through the process should you wish to dispute the proposed deductions. We know cleaning is expensive, but our recommended cleaners are by no means overpriced - I understand though that this is a matter of opinion. Ultimately I am sorry that you are not happy with the way your tenancy ended; and I hope this sentiment isn't indicative of your entire tenancy experience. I am here if you wish to reach out and discuss this in more detail. Best wishes, Beth (beth@zestlovesproperty.com)