There are multiple issues I need to raise with Zest for the benefit of other students looking to rent properties in Bath. Firstly, they attempted to deduct a very large portion of our security deposit for unacceptable reasons (approximately £1340). Upon check-in, there were items raised in the check-in report which were present at the property. They attempted to charge us for the removal of items we were not responsible for. Additionally, some mattresses had small stains on them clearly highlighted on the check-in report, which they also attempted to charge us for. Even though we arranged a professional clean ourselves (admittedly they were pressured for time), Zest still insisted the house needed another full professional clean, which was £1000 out of the £1340 deduction quoted. On the check-in report, it was clear there were hairs and dust present in some of the photos, and Zest were being absolutely unreasonable for the state we left the house in. We would have accepted a small contribution as a deduction, but not an additional £1000. After raising our concerns, we agreed upon a total deduction of £900. Another big issue was their inability to deal with simple maintenance issues. At the start of our tenancy, our very heavy kitchen table top was loose (health and safety issue), and needed to be secured. It took Zest over 5 weeks to come and fix it, as they had mistakenly marked it as complete on their end. We were also not notified that some other maintenance issues would be fixed after the end of our tenancy, and I was only told after ringing Zest up to follow up our concerns. The best advice I can give to other students is to challenge their behaviour, as it is more than likely Zest will continue to do this to other unsuspecting students.