We've rented 2 separate properties from Reside for a combined total of 4 years. I can honestly say they are the most fair lettings agency that I have rented from (having rented with 6 other lettings companies before). They are always quick to respond to and organise the remedying of maintenance issues reported, always let you know well in advance before anyone needed to visit the property, and also we're always extremely fair with their rental prices and deposit returns. As a tenant the above was great, but I can even see how well they looked after the property for the landlord. They did ~6-monthly (non-invasive) walk arounds of the apartment just to make sure everything looks ok. This must give landlords huge peace of mind. I've dealt with so many rental companies in the past that were awful - always trying to take as much as possible from the renters (in rent and unfair / delayed deposit returns), taking ages to sort maintenance issues, and handing over the property in a disgraceful state. I can wholeheartedly say that Reside was a pleasure to work with. We only left them due to buying a property, but if I ever return to renting (or even letting), Reside will be my first choice.