Great at responding (Jane and Gaye ) and Great Service!!. Jane is really wonderful. I appreciate her help. ~.~ May you be happy !

Firstly, I would like to preface this by saying that if you are a student, ignore the recent positive reviews, instead look at the other 1 star reviews as that’s more accurate in how they’re going to treat you if you are a student. Martin & Co, especially property manager Caroline, have been incredibly patronising and rude to me and my two co-tenants with regard to our nightmare semester 1 accommodation experience. Before we moved in, we were informed of a major leak in our flat and we were assured that things were being done, however, on the very first night, water came down thick and fast through my bedroom ceiling, leaving my room uninhabitable for the entire semester. Although I was in suitable temporary accommodation, the whole situation has profoundly affected me and my friends’ quality of life as the affected room doubled as our lounge and it is the largest room in the flat. The work on my room was in no hurry to be completed either! Don’t trust the contractors, they made a mess and apparently it’s habitable yet there’s moisture in the plaster which will inevitably lead to the “death and taxes” of Bath student housing (you guessed it, mould). I say it’s a health hazard. That’s why for the sake of my physical and mental health, which has been worsened by the events of this semester, I decided to seek alternative accommodation for the rest of my degree. Aside from that, Caroline put the phone down more than once on me and my guarantor when I was standing up for my rights as a tenant. I also received a raised voice from Ayla when I merely asked about our long overdue compensation. We were also left with no hot water on five separate occasions which was eventually fixed after two months but not without us asking multiple times. They also don’t reply to emails reliably and multiple emails have been ignored, especially ones relating to the several maintenance issues that we have experienced. Avoid them like the plague if you are a student as this situation has affected my health and in turn, my degree, taking time away that I should have been spending on the course that I love.

We rented 12a Cleveland Place West, BA15DG with Martin and Co. Following a severe roof leak that wasn’t fixed for 6 weeks, 2 ceilings fell through while my family and I were living there. We couldn’t get through to Martin and Co out of hours number either time. Despite no rent reduction the ceilings were not fixed for months and after having to involve environmental health, who served a notice on the property, we had to leave for our own safety. We haven’t been given our deposit back, without explanation and have had to involve lawyers to get this resolved. I couldn’t imagine a worse example of a property management company and strongly advise people to stay away from this property.

Would not recommend as the treatment of students/tenants is far from satisfactory. Property was not ready for tenants despite postponing date for moving in twice, the house was half decorated with hallway and rooms still needing doing in January. Boiler needed servicing within the first week and agent tried to get tenants to pay for this, until they insisted the agent called the boiler service for confirmation with them present in the office. Rubbish bags and large plastic crates left in garden by previous tenants were not removed despite several requests due to rat risk, - apparently not the agents problem as “he’d asked the cleaners to take them and what more could he do”?!, One of the beds was changed from double to single before moving in without notice and some of the bedroom doors were cracked/split and still not fixed, so all in all a very unsatisfactory start! Communication with agent has been hard work for the tenants and pretty disgraceful with no responsibility taken and the disregard for the tenants due to their ages has been despicable. The agent tried to insist on a lead tenant after moving in, despite that not being in the signed contacts, this had to be refused by parents/guarantors as the agent was persistent. As a parent/guarantee , this has been the poorest tenancy experience with enormous pressure on the students to constantly request fair treatment, several meetings to ask that the property was made good as per contract and safe to live in. The CO2 alarm (gas boiler) floating in the corner with no battery and clearly no power, was supposedly “fine”, according to the agent, until another member of staff from the side office, intervened and insisted that the alarm did indeed need fixing. We will not rent through Martin and Co Bath again and certainly do not recommend to other parents/guarantors sadly.

As students, I would never recommend letting through Martin&Co. Since we moved into the property in September we have felt completely ignored by the agency. We’ve been lied to about the furniture coming with the house and upon questioning we were told it was our problem to sort. When we first moved in there were about 10 different bins in our garden that hadn’t been removed which took them over a month to discard of, as well as a shopping trolley left in our back garden. Matting&co also tried to charge us for the boiler being re-pressurised within our first few days of living there which should’ve been done before we moved into the property. Upon request the agency gave us incorrect information as to whether or not there was a top up meter meaning we paid double the amount for bills for 2 months. When we first viewed the house back in 2021 we were told the house would be painted by the time we moved in. This has still only been partly completed with many failed attempts to finish while we have been present in the property. We were then led to believe it would be completed while we were away for Christmas as they said it would be the least inconvenient time for us, however, it has still not been done. To top all this off, our agent emailed to say there had been an error on our tenancy agreement they gave us to sign and we needed to move out after 10 months rather than 12. Then they said this was so that they could do work on the property and then they said that this was because they needed to tell the new tenants when they could move in. In all of this we have never felt like a priority to Martin&Co. Going through uni as well as dealing with all of this has been incredibly stressful. Do not rent through them if you’re students, they will try and take advantage of you.

Upon a request to move in with my partner the landlord denied the request (no problems we can live elsewhere). But did so with no reason given, knowing this could be a potential case of illigal discrimination, I asked for further explanation and have since been met with a stonewall from Martin and Co. Highly recommend using a more transparent lettings agency to rent with.