My parents and I had an excellent experience with Northwood Estate Agent. My parents were having difficulty finding a place to rent at Basingstoke. We approached Northwood Estate Agent. That was the first time I spoke to Charlotte. From the start to the completion, Charlotte guided us in every step until my parents signed their tenancy agreement. Charlotte was very professional, knowledgeable, polite, patient, understanding and reliable. We are very grateful for her great customer service.