Shocking customer service. This company never responds to urgent enquiries (email or voicemail) and their telephone manner is most unfriendly. After a rushed viewing, I phoned the office to express my interest (knowing that properties go very quickly) and willing to pay holding fee over the phone. I called, only to be stopped mid-sentence by Andrew Sheldon and told to call back in ten minutes. I was driving at the time using my handsfree. After ten minutes I phoned back. No response.I called again five times. I came to the conclusion that everyone had gone home and that I had been essentially fobbed off. If the property was no longer available, why not just tell me there and then? I left a message stating I wanted the property and if someone could call me first thing - regardless of the outcome. I waited all morning for a call, even sending a follow up email.Again nothing. I was at work, so it took my partner to ring up, only to be told that the property had been let out. No apology for lack of communication. This whole endeavour cost me a great deal of time, money and worry. after this, I would NEVER consider letting a property from Martin & co. I would strongly advise against using this agency. They simply do not seem to care.
26 London Street, Basingstoke, RG21 7PG, UK, RG21
Website:
http://basingstoke.martinco.comEstablished in 2008, Martin & Co Basingstoke is one of the area’s top-rated and award-winning estate and letting agents, with hundreds of positive reviews from satisfied sellers, buyers, landlords and tenants. Led by Director Mike Shelton — a landlord himself with decades of experience — our dedicated team combines the strength of a respected national brand with genuine local expertise. We specialise in residential sales, lettings, and full property management throughout Basingstoke and the surrounding villages. Clients benefit from tailored marketing plans and online exposure on all the leading portals like Rightmove, Zoopla, and OnTheMarket, ensuring properties reach the widest possible audience. We pride ourselves on honest advice, accurate valuations, and clear, proactive communication every step of the way. Our centrally located branch on London Street (RG21 7PG) is fully accredited, award-winning, and always ready to help with valuations, new instructions, or simple, friendly advice about the local market. With a strong reputation for results and excellent service, Martin & Co Basingstoke gives landlords and sellers peace of mind and confidence in their next move. If you’re a landlord looking to maximise your investment or a homeowner ready to sell, contact our experienced team today on 01256 859960 — we’re ready to help you with your next exciting journey.