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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

The Basingstoke team could not have been more helpful in dealing with letting us a property to live in during a very stressful time in our life as our own house was being altered and things on that front where tricky. But the letting team worked very hard to secure us a rental close to our own home and dealt with all the aspects of the let in a very caring and professional manner. Many many thanks for all of them in sorting the minor issues that arose making it a very straight forward experience.

Reply from agent

Sally, thanks for taking the time to leave this review. We're all very pleased to hear that you've been content with our efforts.

5.00 /5

Great real estate to deal with, Kate was always helpful with any questions and Jo was fantastic with her checkout procedure, always happy and helpful, great team with a great service, would highly recommend renting or letting through Belvoir Basingstoke.

Reply from agent

Steven, thanks for taking the time to leave this review. It's nice to hear that a tenant has been through the entire cycle and remains happy with us.

5.00 /5

Belvoir has managed the letting of my flat for around 15 years now and has always provided a great professional service with a personal touch that I have found is part of their company culture. The maintenance department in particular (Sandra Draper now but too many to mention in the past, thanks Helen!) are so proactive in getting things done, recommending cost-efficient replacement products from website searches and even going down to the local Argos or similar to buy a new bedside cabinet or mattress. Belvoir makes sure the tenant and landlord are both fairly treated and always acts promptly and with good, detailed communication. If a tenant changeover is necessary I have found that the letting department handles this promptly and keeps me regularly updated. I live in Australia so the personal service and attention to detail are particularly welcome for me. Highly recommended.

Reply from agent

Michael, thanks for taking the time to leave this comprehensive review. We don't have a high turnover of staff, it's just that you've been with us for 16 years! We're glad that our approach has proved to have been appreciated.

5.00 /5

Top marks for Belvoir Basingstoke and staff members for the efficiency and friendly support with which they helped us to sell our property. Nothing was too much for them and our questions were always answered quickly and comprehensively whether by phone or email. Of particular note are Matthew and Jamie from Sales who presented the property to gather potential buyers, and Natalie who kept things moving with great determination and advised and assisted with practicalities. Thank you Belvoir.

Reply from agent

Gillian, thanks for taking the time to leave this review. I remember the day that we first met and I'm pleased that you proved to be the sort of landlord who takes notice of our advice. We're all very glad that you've been pleased with our lettings service and obviously whilst sad to lose you as a landlord, we are equally pleased that the sale proved to be so smooth.

5.00 /5

I found Belvoir Basingstoke to be professional and knowledgeable when it came to selling my flat. It sold within weeks of going on the market. The most valuable asset though was the Move Manager, Natalie, who chased all parties after the sale was agreed and got us to completion only 8 weeks later. I would definitely recommend Belvoir to any prospective sellers.

Reply from agent

Tim, thanks for taking the time to eave this review. Once again, it's the importance of an in-house sales progression team that has been highlighted. We're all very glad to hear that you've been so pleased with our efforts.

5.00 /5

As a first-time buyer, I had hundred of questions in my mind every day. Natalie was very professional and patience to deal with my enquiries. She was always ready to go extra mile to help. I had absolutely amazing experience of buying my first house from Belvoir. I would recommend my family & friend and would use Belvoir again for next purchase in future. Regards Renukala

Reply from agent

Thanks for taking the time to leave this review. We're glad that even hundreds of questions were answered to your satisfaction!

5.00 /5

We used Belvoir to sell our flat, amazed at their excellent service! We had an offer accepted within a month and Natalie (their move manager) was extremely helpful throughout the whole conveyancing process. She went as far as to help organise a new removal company when our own didn't turn up on the day. Would definitely recommend using them.

Reply from agent

James, thanks for taking the time to leave this review. Being let down by a removal company isn't a regular occurence, but I'm glad that Natalie was able to make a few calls and bail you out.

5.00 /5

We rented a house from Belvoir for about 18 months and were always happy with their service. Any issues with the house were always resolved quickly and staff were always friendly whenever we phoned up or emailed about anything. Our checkout and return of the deposit was done quickly, with Shahida making sure everything was complete within a few days of the final inspection. We would recommend Belvoir if you are looking to rent.

Reply from agent

Tom, thanks for leaving this review. It's always good to receive a review after a tenant has left. It demonstrates that we've been reasonable throughout the whole process.

5.00 /5

Great real estate to deal with, Kate was always helpful with any questions and Jo was fantastic with her checkout procedure, always happy and helpful, great team with a great service, would highly recommend renting or letting through Belvoir Basingstoke.

Reply from agent

Steven, thanks for taking the time to leave this review. It's nice to hear that a tenant has been through the entire cycle and remains happy with us.

5.00 /5
31.03.2020
Very pleased tennant

We have just moved away from a Belvoir rented property, and were very impressed with the efficiency and care given throughout. Whenever we had any issues the online systems were very easy to navigate and were also quickly rectified. Throughout our moving out process we have mainly been in contact with Jo. Jo has been extremely helpful throughout this whole process and always ensured we were looked after and the process was as quick, easy and as stress free as a move can be. We would like to thank Jo for her support and guidance throughout.

Reply from agent

Daniel, thanks for taking the time to leave this review. We're all very glad that you've been happy with us, and in particular Jo. Sorry that this response is so late; lockdown has played havoc with our procedures!

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure