I have been in communication with Belvoir, Basingstoke branch, for a couple of weeks now, and I have to say they are the nicest, kindest estate agents I have ever dealt with. Their communications are prompt and always very helpful and they seem to not only go above and beyond in every instance (always happy to provide accurate and up-to-date advice), but they also have a way of making you feel totally comfortable and validated (for example, when I mentioned I have an old lady cat who I want to give a good life for her last years, this was met with praise and stories of their pets also, which I loved - an excellent touch, it's made the whole experience very personal). I know it sounds a bit sad, but I genuinely look forward to hearing back from their team, they have even made me chuckle a few times, which is greatly appreciated when the stresses of trying to move property are on top of you. What a lovely team of people, couldn't ask for more! P.s. do you have any jobs? I'd happily work with such a great team lol (I joke.... sort of haha).